Frequently Asked Questions

1. Product Information

1. What types of products do you offer?

Specializes in professional eyelash extensions (e.g., Premade Fans, Volume Lashes, Y/W Lashes), lash adhesives, curing solutions, tweezers, and DIY cluster lashes.

2. Are your products cruelty-free or vegan?

Yes, all our lash extensions are 100% vegan and cruelty-free, crafted from high-quality synthetic fibers (e.g., faux mink, cashmere) without animal-derived materials.

3. Who are your products designed for?

We cater to professional lash and salons, and skilled DIY users seeking high-quality, salon-grade supplies.

4. What lash sizes and styles are available?

Our lashes come in various lengths (6-25mm), diameters (0.03-0.25mm), curls (C, D, L,L+ etc.), and styles (matte, wispy, foxy, YY-shaped). Custom mixed trays are also offered for specific needs.

2. Order & Payment

1.What payment methods do you accept?

We support major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Google Pay,Apple Pay.

2.Is there a minimum order quantity (MOQ)?

No MOQ for retail orders. Wholesale clients enjoy exclusive discounts with bulk purchases—contact our team for customized quotes.

3.How do I track my order?

Once dispatched, you’ll receive a tracking number via email. Track your package through the courier’s platform (e.g., DHL, FedEx).

4.Can I modify or cancel my order?

Orders can be modified/canceled within 24 hours of placement. Contact our support team immediately; we can’t adjust orders already in production or transit.